Shipping & Returns


Customer satisfaction is a top priority at Baby Tula. We strive to offer the highest quality products for caregivers and their babies. If you are experiencing difficulty using your Baby Tula product or have questions, please contact us prior to returning so we can assist you by emailing help@babytula.com.

Shipping

For a limited time we are offering FREE SHIPPING on orders over $100 within Australia! Orders under $100 will have a $12.99 shipping charge.

Shipping times:

  • Shipping takes approximately 10 business days. (Plus fulfillment time: total delivery time of approximately 15-17 business days.)
  • Due to high demand fulfillment is approximately 3-5 business days. Thank you for your patience! 

Please note some items within your order may ship separately.

 

General Policies

  • A valid proof of purchase from Baby Tula is necessary for all returns, exchanges, and warranty claims.
  • Any item that is a counterfeit, has been altered, or purchased secondhand will not be accepted for return, exchange, or warranty.
  • We reserve the right to cancel any order, upon notice to you. Any order canceled by Baby Tula will not be shipped and will be fully refunded.
  • No cancellations or changes can be made to orders placed with expedited (2-Day) shipping
  • Before placing your order, please double-check your purchase and shipping address. Once an order is placed, we are not able to modify or cancel an order.
  • Please contact our Customer Care team at help@babytula.com with any questions about your order.

 

Warranty

To complete a warranty claim, please email our Customer Service Team at help@babytula.com. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a comparable exchange. The flawed item must be returned to Baby Tula and processed by our Team. We are not responsible for warranty coverage if the product has been altered in any way. The term “altered” is defined as including, without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. We are also not responsible for warranty coverage for any item that has been purchased secondhand.

Limited One-Year Warranty

The following products have a one-year warranty against manufacturing flaws: Explore Carriers, Tula Lite Carriers, Free-to-Grow Carriers, Standard Carriers, Toddler Carriers, Half Buckle Carriers, Woven Wraps, Ring Slings, Kids Backpacks and Signature Carriers.

Limited 30-Day Warranty

The following products have a 30 day warranty against manufacturing flaws: Tula Blankets, Torbas, Infant Inserts, Seat Extenders, Tula Mini Toy Carriers, Cover-Ups, Hip Pouches, Lunch Bags, Shoes, Accessories and Replacement Parts.

Cancellations

 

Returns & Exchanges

Any item that has been used, washed, or altered will not be accepted for any return or exchange. Please allow 3-5 business days for your return to be processed.

All Buckle Carriers:

Returns and Exchanges within 30 days: You may return all new and unused canvas and Signature carriers within 30 days of receipt for a full refund, or exchange the carrier for an in stock print. The customer will also be responsible for the shipping cost of returning the item to Baby Tula. The customer will also be responsible for the shipping cost of returning the item to Tula. No returns will be allowed after 90 days, unless the One-Year Warranty applies.

 

Ring Slings:

You may return a new unused Tula Ring Sling within 30 days of receipt for a full refund. Exchanges of Ring Slings are only available within 30 days of receipt. The customer will also be responsible for the shipping cost of the return or exchange.

*These products have been handcrafted. Imperfections are an inherent character of this product and should not be considered as flaws.

Signature Carriers:

Tula Signature Carriers have an instantly fluid feel and beauty that is unique to woven wrap textiles. Our Signature Carriers add an elegance to the intuitive design and comfort that is common in all our carrier styles. There are no limits on our regularly scheduled Signature stockings*, you are able to purchase more than one Signature Carrier in each release. If there are multiple members if your family who love our limited Signature Carriers, or you would like an instant collection, you are able to purchase more than one Signature Carrier in each release.

*Please note: due to high demand for our Handwoven Signature stockings, we enforce and 2 carrier per household limit. We have the right to cancel orders that do not abide by the rule.

You may return a new unused Signature Carrier in its original packaging within 30 days of receipt for a full refund, less the original shipping fee. The customer will also be responsible for the shipping cost of returning the item to Baby Tula. If the original packaging is not returned with the product or is not in like new condition, an additional packaging fee of $10 will be taken from the refund amount.

You may exchange a Tula Signature Carrier for non-Tula Signature Carrier products within 5 days of receipt. The customer will be responsible for the shipping cost of returning the Signature Carrier to Tula, and the cost of having the replacement item(s) shipped to the customer. Tula Signature Carriers may not be exchanged for another Tula Signature Carrier, or for an opportunity to purchase a Tula Signature Carrier at a future stocking.

Please reference our CANCELLATIONS section for our policy on cancelling a Signature Carrier order.

*These products have been handcrafted. Imperfections are an inherent character of this product and should not be considered as flaws.

Blankets:

New unused blankets that are purchased through Baby Tula directly may be returned for a full refund, or exchanged for an in stock blanket, within 30 days of receipt. The blanket must be returned with its original packaging. The customer is responsible for the cost of returning the blanket to Tula.

Accessories:

You may return all accessories within 30 days of receipt for a full refund, less the original shipping fee or exchange the accessory for an in stock print. The customer will also be responsible for the shipping cost of returning the item to Tula. (Accessories include (but not limited to) Infant Inserts, Replacement Parts, Seat Extenders, Tula Mini, Hip Pouches, Wrap Scrap, Shoes).

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